FAQ

CAN I CANCEL MY ORDER?

When you place an order, your shipping information is immediately sent to our warehouse system. Due to the difficulty and confusion that requests for cancellations cause, there isn't anything we can do once the order is placed. All sales are final.

HOW LONG DOES IT TAKE TO MAKE A RUG?

All our rugs are handmade by our close team. Please allow 4-5 weeks for your rug to be completed. Printed rugs take less time, about 2 weeks.

WHEN WILL MY ORDER SHIP?

All orders typically ship within 24 to 48 hours after the rug is completed. Our fulfilment team works around the clock to make sure your package gets to you as fast as possible.

HOW MUCH IS SHIPPING?

We offer free worldwide shipping in all orders.

CAN YOU MAKE ME A CUSTOM DESIGN?

All our pieces are custom made by us, we do currently offer custom orders. Click here to sign up for a custom rug.

IS YOUR COMPANY LOOKING FOR INFLUENCERS?

We're always looking for influencers to promote our pieces. Are you a good fit? contact us via our contact us page. Be sure to include your social media information and pictures for us to review.

LIMITED LIFETIME WARRANTY

All our pieces come with a lifetime warranty which covers that upon receiving your order it will be free of defects. The warranty lasts for the duration of the original purchaser's lifetime, beginning on the date ordered. The warranty will immediately void if the product is bought from a third party or retailer that we did not authorise. Please note that this warranty only covers against damage that is inflected by normal wear/use. If your product is stolen or lost as well as damaged caused by carelessness it is no longer covered by the warranty. We are not responsible for the cost of any postage to return the product however we will cover the shipping costs needed to ship the replacement.

Not sure if your CVLTURED Piece is covered under our lifetime warranty? Contact use via our contact us page with your order number and your exact concern.

* PIECES INCLUDED IN SPECIAL SEASONAL SALES ARE EXCLUDED FROM THE LIFETIME WARRANTY

DO YOU ACCEPT RETURNS?

All sales are final. We stand by our products and guarantee your order will be free of manufacturer defects. If there happens to be an issue with your order, please contact us at info@cvltured.com and we will handle it in a timely manner. To better assist you, please be sure to include your order number in the subject line.